Delivery Specialist
Description
Job summary

Reporting to the BDC Supervisor, this position ensures every owner receives proper delivery of the vehicle features and controls, with special emphasis on educating the customer about the technology in the vehicle.  Will be responsible for all aspects of the delivery to ensure customers have a delivery that results in an industry-leading customer delivery experience, an elevated ownership experience and more repeat customer relationships.

Primary Responsibilities

  • Ensures pre-delivery has been properly performed and ready for the guest.

  • Personalizes vehicle delivery to the customer’s needs.

  • In coordination with the Business Office Assistant, update weekly all inbound vehicle books/manuals to vehicles on order and status.

  • Use iPad and supporting apps to record each customer interaction and to reference Toyota vehicle features and technology.

  • Works with the Purchase and Lease Managers to book and communicate proper expectation for the length of delivery with customer.

  • Provides through explanation and demonstration of vehicle features and controls.

  • Oversees guests first interaction with their new Toyota and addresses any concerns or additional training needs.

  • Introduce customer to service and maintenance menu and pre-book first appointment

  • Follow up with customer after two weeks and again after five months, to ensure satisfaction with delivery and maintain long term relationship with dealership.

  • Work effectively with various positions and departments that support the customer delivery process.

  • Assist management or customers with product knowledge training as required.

  • Maintain a collection of product information and resources to assist in explanations.

  • Master all vehicle product knowledge prior to delivery.

  • Performs other duties as assigned.


Skills and Qualifications

  • Class 5 driver’s license with clean abstract

  • Ability to work evenings and weekends in a retail environment

  • At least one year prior automobile sales experience and/or customer service related position

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization and effective computer skills.

  • Ability to understand and define problems, collect data, establish facts, and draw valid conclusions.


 

Salary: $33,000 - 35,000
I opt in to receive ongoing communication for promotional offers and news. By checking the box, I agree to receive commercial electronic messages and educational content via email from Heninger Toyota. You may withdraw your consent at any time.
Privacy Policy