Service Front Desk Agent
Description
Job summary

Reporting to the BDC Supervisor, the Service Front Desk Agent position is a key part of the overall success of the service department. You will be the customer’s first and last point of contact. We are looking for an individual that possesses a strong outgoing personality, able to make independent decisions based on Heninger’s core values and processes without direct supervision. The candidate should maintain a professional demeanor in all situations with a refined customer service and decision making skill set. This individual will take pride in building on our reputation of great customer service.

Primary Responsibilities

  • Greet guests in a friendly manner and explain check-in procedures

  • Communicate with other departments in a friendly and professional manner

  • Be aware of service policies and procedures

  • Handle customer inquiries and other guest communication in a discreet fashion

  • Diffuse situations independently using strong decision-making skills

  • Accurately communicate with other staff regarding issues arising from day to day operations

  • Ensure tidiness of lounge area

  • Take payments and data entry


Skills and Qualifications

  • Strong communication skills in English, both written and verbal essential

  • Ability to work in a multi-tasking, fast-paced environment

  • Demonstrated strong customer service skills

  • Ability to work all shifts, including weekends, evenings and holidays

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