Testimonials

I have to compliment Heninger Toyota on your team, Freeman is a good, solid manager who puts me first while protecting your company, never making me feel that I am not first while negotiating hard to make sure we all get a fair deal. David Fields has made many great friends, I am the third person that buys from him personally – he know the vehicles, cares a lot about the customer and has all the time in the world for me, he is great at delivering what he promises and respects the customers wishes and financial position – great guy and I will personally send all my friends to him in future! Lee, your Business Manager, is also a huge star, great with numbers, explaining it very well (I know as I am a numbers guy myself), he is patient, caring and keeps the customer updated, always willing to help with a smile – excellent employee and team mate!
 
You have a great team - keep your team happy as they keep us happy and will continue to make your company great!

Gerhard B. - January, 2011


 
My wife and I would like to thank Heninger Toyota very much for the outstanding service you have given us in the purchase of our 2010 Rav4. We know your staff worked very hard to make sure the vehicle was properly prepared and that we fully understood all of its features. We are very pleased with the Rav4 and recognize the extra effort that was put in to make that happen.

This is the third new vehicle I have purchased from Heninger and I definitely appreciated the professionalism shown from my initial contact through to the hand over of the keys.

I've always thought Heninger Toyota was a first class dealer and dealing with your staff has confirmed that.

Don G. - October, 2010


On June 3rd I was happy to pick up my new Highlander Limited 2010 at Heninger Toyota in Calgary, and I just would like to take a couple of minutes to recognize the support and guidance provided by two of your employees through the process: Mr. Carlos Melendez (Product Advisor) and Mr. Lee Serban (Business Manager).

Mr. Melendez was very thorough in all of his explanations regarding the vehicle features, purchase plans, etc. and I was completely satisfied with his support, he certainly drove my positive decision. Likewise, Mr. Serban did not leave a single question unanswered and provided all of the clarifications and data I needed to happily close the deal. Heninger Toyota should be proud of having employees like them.

William U. - June, 2010

 
Last week our Prius needed a 12v battery that, to our amazement, was not covered under the warranty. Since the car is 4 years old and has 44,000 kms, we were surprised the battery needed replacing. We were told it had a defective cell. 
 
We spoke to Jason, at the Heninger Toyota service department, and he patiently listened to our complaints and offered to waive the diagnostic fee. 
 
The next morning, we received a call stating that the car was ready and there there would be no cost to us. Upon picking up the car, we found that Jason went above and beyond the call of duty and submitted our case to Toyota, where the parent company waived the replacement battery and installation costs. 
 
We want to thank Jason for his extra efforts in this matter and thank Toyota for including the battery at no cost to me.
 
Ann S. - Aug, 2010


Recently I had the privilege of completing the Toyota Purchase Satisfaction Survey for Mr. Leung, Ms. Zhu and Mr. Serban. I thought I would share some of the highlights/feedback of my experience with Heninger Toyota;

In my search for a new vehicle I visited three different Toyota dealerships and Heninger Toyota's Product Advisor Elaine Zhu understood the product best. Elaine was able to intuitively understand my wants and needs and we wasted little time on positional bargaining, the focus being on interest based bargaining instead. The product was delivered consistently from inception to the time I accepted delivery of my new vehicle. My expectations were surpassed through the entire process. In addition, the Business Manager, Lee Serben, was able to answer all my questions in detail, adding to my level of comfort during the process. Lee was also able to provide me with detailed explanations of the Toyota Extra Care Protection Plan and allowed me to remove some of the accessories (bug deflector and floor mats) from the lease without hesitation. I did not feel pressured during the process but instead felt comfortable and engaged.

In addition, Toyota Canada elected to change the new grad rebate from $1,000 to $500 for 2011. Lee and Elaine were able to ensure the promise was honoured. This is a positive signal to me that Heninger Toyota is being run with integrity and honesty, something that will be worth much more than $500 to Toyota in the long run.

Mike F - Nov, 2010


Heninger Toyota9 out of 10 based on 7 ratings.9 user reviews.